Shipping and Returns – Urth

We offer a free standard shipping across India. The customer may choose a faster shipping option during checkout, for which he/she will be liable. 

 

 

Once the order is placed, you will receive a confirmation email of receipt. Your order will be dispatched within 2 – 3 working days. On dispatch you will receive an email with a tracking number. Allow 3 – 5 days from day of dispatch on all domestic orders.

Thank you for shopping with Urth.
If you have a question or are unhappy with your order, please contact us on connect@urthlabel.com or call us on +91-11-41106935.

We have made every effort to display the colours of our product that appear on this website accurately. However, computer/phone screens vary. We cannot guarantee that your monitor’s display of any colour will be authentic.

Please note that we only accept returns if the product received is faulty or not as described. Refund for the same can take upto 10-12 working days to show in your account due to varying processing times between payment providers.
However, we are unable to reimburse shipping costs, including those to return the product to Urth.

We have a 15 days exchange policy. We can only either exchange it with the same product (if size is the problem) or a different product with the same price or more (if you want a new style).
We reserve the right to refuse exchange after 15 days grace period expired or if the item sent is not in the same condition as you received them in.

All tags must be fully attached to return/exchange items. All items should be returned in their original, undamaged packaging. We do not accept returns on item that have been worn, altered, washed or damaged in any way. End of season sale items or final sale are not eligible for return or exchange.

Urth is not responsible for delays in shipping or delivery due to things outside of our control for example: weather, strike etc. Please obtain proof of postage on returning the item to us, as we cannot accept responsibility for items lost in the post.
We reserve the right to refuse any merchandise that does not meet above return/exchange requirements.

Urth values the privacy of its users, customers and affiliates. Your online privacy and security is our priority and we are committed to keeping you protected. There will be no disclosure of any form of personal information including but not limited to name, age, phone number, email address, banking details, credit/debit card numbers, addresses etc. 

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